Job Description

Salary: £30,000 - 35,000 per year

Requirements

Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments
Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals
Experience supporting multi-site environments and willingness to travel (full UK driving licence required)

Responsibilities

Act as the key escalation point for 1st Line Support and provide advanced desktop and application support
Manage and resolve helpdesk tickets in line with SLAs and KPIs
Support and troubleshoot desktops, laptops, telephony, networking and server-related issues
Assist with infrastructure projects, new site rollouts and system upgrades
Travel to remote sites to deliver on-site support and project implementation

Technologies

Support
Microsoft 365
Windows
Office 365

We are a well-established, nationwide organization within the equipment and services sector, seeking a talented 2nd Line IT Support Engineer to join our growing IT team in Blackburn. We offer a competitive salary of £35,000 plus an excellent benefits package. This office-based role includes regular travel to depots across the UK, often requiring overnight stays or week-long project work. Join us for a varied, hands-on role that offers significant career progression opportunities.

last updated 14 week of 2026

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