Customer Success Engineer

Salary: £63,000 - 95,000 per year

Requirements

• Experience in technical support, service, or hands-on engineering
• Comfortable working with test equipment and Windows/Linux systems
• Strong communication and problem-solving skills
• Experience in scientific, imaging, or precision equipment environments is a bonus

Responsibilities

• Install, commission, and test technical systems on-site and remotely
• Provide customer training and ongoing support
• Diagnose and resolve hardware and software issues
• Manage support cases through to resolution
• Work with engineering teams on escalations
• Travel internationally to customer sites, up to 50% of the time

Technologies

• Hardware
• Support
• Linux
• Windows

More

We are a specialist technology business supporting advanced technical systems used in leading research environments worldwide. This is a varied, customer-facing role with hands-on installation, troubleshooting, training, and global travel, working closely with end users to ensure complex systems perform effectively.

last updated 27 week of 2026