Microsoft Dynamics 365 CE Support Consultant

Salary: £61,000 - 101,000 per year

Requirements

• Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experience
• Experience with the Microsoft Power Platform, including exposure to Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio
• Previous experience within a support and/or consultancy environment
• Strong customer-facing and communication skills
• Experience delivering training or supporting users
• Good understanding of the Microsoft 365 ecosystem
• Strong troubleshooting and investigative skills
• Experience working to SLAs and managing multiple support cases
• Ability to work independently in a remote environment
• Strong organisation and attention to detail

Responsibilities

• Provide high-quality functional and technical support to customers
• Respond to customer support queries via telephone, email and online support systems
• Investigate Dynamics 365 CE and Power Platform issues
• Manage support cases from initial enquiry through to resolution
• Ensure cases are progressed and resolved within agreed SLAs
• Liaise with internal Professional Services teams and third-party suppliers
• Keep customers updated throughout the support process
• Prioritise and manage our own support workload
• Produce KPI and support reporting for management
• Help customers maximise the value of our Microsoft technology
• Collaborate closely with wider consulting, development and customer service teams

Technologies

• Copilot
• CRM
• Support
• Microsoft 365
• Microsoft Power Platform
• Power BI
• Office 365

More

We are an established and growing Microsoft Solutions Partner looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join our Customer Services team. This is a fully remote, home-based opportunity supporting a growing international customer base across Dynamics 365 CE and the Microsoft Power Platform. We offer equipment for your home-working setup, 25 days annual leave plus bank holidays, an employer pension scheme, life assurance, private healthcare, and 2 paid volunteering days per year. Some international travel may occasionally be required for training, events and company meetings.

last updated 35 week of 2026