SC Cleared Desktop Support Analyst

Salary: £? - ? per year

Requirements

• Experience working in a service delivery environment with a focus on desktop support.
• Strong knowledge of ITIL processes and second-line support practices.
• Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems.
• Ability to troubleshoot complex technical issues and liaise effectively with third-line teams.
• Excellent communication skills, customer-focused attitude, and a flexible, can-do approach.
• Strong organisational skills with the ability to prioritise effectively and work to deadlines.
• Security clearance to MoD SC level, with the ability to attain higher clearances if required.
• Willingness to travel between sites as needed.
• Proven experience in desktop support and service management.
• Knowledge of ITIL frameworks.
• Relevant technical certifications are advantageous.

Responsibilities

• Troubleshoot and resolve hardware and software issues across desktop environments.
• Support Windows 10 platforms, including configuration and support for mobile devices.
• Manage support requests via service desk tools, ensuring timely resolution within agreed SLAs.
• Maintain operational and technical documentation to high standards.
• Collaborate with third-line teams to support server and network infrastructure.
• Provide excellent customer service and clear communication to end users.
• Assist with fault management, equipment swaps, and request fulfilment.

Technologies

• Hardware
• Support
• ITIL
• LAN
• Mobile
• Network
• Security
• Windows

More

We are recruiting a Desktop Support Analyst for a remote/Bristol-based role on a 3-month contract with possible extension, offering up to £250 per day via an approved umbrella company. This is a fantastic opportunity to join a reputable and forward-thinking organisation, working in a supportive and collaborative team where your expertise will make a real impact. The role involves delivering vital second-line support across multiple sites, and you must be willing and eligible to go through the SC Clearance process.

last updated 25 week of 2026