IT Support Engineer - Broxbourne

Salary: £30,000 - 35,000 per year

Requirements

• Experience in an IT Support, Helpdesk, or Desktop Support role
• Strong knowledge of Windows desktop environments
• Experience supporting Microsoft 365
• Good understanding of Active Directory / Entra ID
• Exposure to Microsoft Defender or similar endpoint security tools
• Basic networking knowledge
• Strong troubleshooting and customer service skills
• Experience supporting multi-site or remote users
• Microsoft Intune / Endpoint Manager experience (desirable)
• Azure cloud exposure (desirable)
• Dynamics 365 Business Central / Power Platform experience (desirable)
• Experience with telephony or workforce management systems (desirable)

Responsibilities

• Act as the first point of contact for IT support queries across the business
• Triage, prioritise, and resolve incidents in line with SLAs and business impact
• Provide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripherals
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Manage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional Access
• Deploy and manage devices using Microsoft Intune / Endpoint Manager
• Support endpoint security using Microsoft Defender and ensure patch compliance
• Carry out joiners, movers, and leavers processes
• Assist with system updates, patching, and vulnerability remediation
• Maintain accurate IT asset records, documentation, and knowledge base articles
• Escalate complex issues where required while maintaining ownership through to resolution
• Support telecoms provisioning and user/device administration
• Contribute to continuous improvement of IT processes and user experience

Technologies

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• Windows
• Office 365

More

We are a market-leading company located in Broxbourne, Hertfordshire, looking for a proactive 1st/2nd Line IT Support Engineer to join our supportive and collaborative IT team. We offer an excellent benefits package, a modern Microsoft-first IT environment, and exposure to cloud, security, and endpoint technologies. This is a fully onsite role (5 days per week) with occasional travel to other UK sites. We provide strong career progression opportunities into senior IT or infrastructure roles, making this a great opportunity for someone looking to develop within a dynamic environment.

last updated 18 week of 2026