1st Line Support Analyst

Salary: £25,000 - 25,000 per year

Requirements

• Strong communication skills and a genuine desire to help people
• Interest in technology and willingness to learn
• Positive, proactive approach
• Ability to work in a fast-paced environment
• Good problem-solving mindset
• Any exposure to Microsoft 365, hardware support or basic networking would be beneficial but is not essential.
• A junior IT support role, recent IT course, certification, or traineeship, or a customer service background with a strong interest in IT

Responsibilities

• Responding to support requests via phone, email and remote tools
• Troubleshooting hardware, software and basic network issues
• Supporting Microsoft 365 and general desktop environments
• Setting up devices, including laptops, desktops and mobile devices
• Keeping customers updated on progress and resolution
• Working with senior engineers on more complex issues
• Maintaining accurate records within the ticketing system
• Getting involved in projects and developing technical skills over time

Technologies

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Office 365

More

We are a growing IT services provider seeking to add an IT Support Engineer to our helpdesk team, located in Ipswich. This role presents an excellent opportunity for individuals at an early stage in their IT career or those with a strong customer service background looking to transition into technology. You will work in a supportive environment, receiving hands-on training and exposure to various technologies, while collaborating closely with experienced engineers and supporting a diverse client base. We offer structured training, ongoing development, and a clear path for progression into more technical roles within our expanding business.

last updated 16 week of 2026