Engineering Manager - IT & Telecoms

Salary: £35,000 - 35,000 per year

Requirements

• IT Infrastructure & Systems experience with Windows Server administration (on-prem, hybrid, virtual).
• Familiarity with virtualisation technologies such as Hyper V and VMware.
• Knowledge of backup solutions like Veeam, Datto, Acronis.
• Understanding of domain hosting, web hosting, and platform management (cPanel/Plesk).
• Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC.
• Proficiency with Microsoft Cloud / Modern Workplace M365 portal administration including user provisioning, policies, licensing, and security.
• Strong understanding of Teams, SharePoint, and OneDrive.
• Experience managing Microsoft licensing and tenant configurations.
• Familiarity with Endpoint Manager / Intune device management.
• Exposure to CIPP or similar MSP automation frameworks.
• Understanding of Microsoft Copilot and AI-assisted productivity tools.
• Experience with both on-premises and hosted telephony systems.
• Knowledge of SIP trunks, call routing, PBX platforms, and principles.
• Hands-on knowledge of VoIP deployments and troubleshooting.
• Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits.
• Skilled in network devices: SonicWALL & Watchguard firewalls, UniFi networking, Netgear switches, managed switches, routers, and security appliances.
• Strong understanding of VLANs, routing, firewalling, NAT, subnetting.
• Experience with Wi-Fi infrastructure (APs, controllers, heatmapping, diagnostics).
• Familiarity with RMM platforms for monitoring, patching, AV, automation.
• Experience with a Microsoft ticketing system and antivirus/EDR platforms.
• Knowledge of software deployment, remote management, and automation at scale.

Responsibilities

• Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues.
• Oversee RMM dashboards, patching, AV, alerts, automation, and compliance-related maintenance.
• Ensure best practice configuration, security, and lifecycle management of all client systems.
• Support the standardisation of processes, technical documentation, and engineering workflows.
• Deliver and oversee IT and telephony projects, including Microsoft 365 migrations and modern workplace deployments.
• Manage project scopes, timelines, resources, dependencies, and successful completion.
• Attend client meetings and provide senior technical guidance.
• Support account management through service improvement and solution recommendations.
• Assist with vendor management, procurement, and license renewals.
• Promote cyber security best practices and ensure compliance.
• Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes.

Technologies

• AI
• Cloud
• Copilot
• Support
• Microsoft 365
• NAT
• Network
• Security
• SharePoint
• VMware
• Veeam
• Web
• Windows
• Office 365
• Project Manager

More

At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely, or hybrid. Based in Bolton, we offer hands-on local support backed by strong remote capabilities. Were a collaborative, customer-focused team with a genuine passion for technology and a commitment to doing the right thing. We offer a competitive salary, workplace pension (subject to eligibility criteria), 20 days of annual leave plus bank holidays, ongoing training and development, and free secure car parking. We are seeking a dynamic, enthusiastic individual to lead our IT Engineering Team.

last updated 14 week of 2026