User Researcher

Salary: £50,000 - 60,000 per year

Requirements

• Strong experience planning and conducting user research across the service lifecycle.
• Experience using a range of qualitative and quantitative research methods.
• Ability to analyse complex research findings and communicate clear insights and recommendations.
• Experience conducting stakeholder interviews, user interviews, workshops, and usability testing.
• Strong presentation, facilitation, and communication skills.
• Experience working in Agile multidisciplinary teams.
• Understanding of accessibility and inclusive research practices.
• Experience working within Government Digital Service (GDS) environments and standards.
• Ability to influence stakeholders through evidence-based recommendations.
• Experience creating user-centred design artefacts including personas, user journeys, and service blueprints.
• Familiarity with research and collaboration tools such as Dovetail, Mural, Microsoft Forms, Optimal Workshop, and UserZoom.
• Knowledge of analytics tools, including Google Analytics.
• Understanding of UX design and prototyping processes.
• Experience collaborating with UX Designers and Service Designers.
• Knowledge of HTML, CSS, and JavaScript.
• Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline.
• Relevant industry certifications are advantageous.
• Willing and eligible to achieve a minimum of SC clearance.
• UK resident for a minimum of 5 years.
• Right to work in the UK.

Responsibilities

• Plan, design, and conduct user research using a range of qualitative and quantitative methods.
• Select appropriate research methodologies based on project objectives and user needs.
• Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing.
• Identify user needs, behaviours, motivations, and pain points.
• Ensure research activities are inclusive and representative of diverse user groups.
• Analyse and synthesise research findings from multiple sources.
• Triangulate evidence across research activities, analytics, stakeholder input, and service data.
• Produce clear, actionable insights that inform service and product decisions.
• Present findings confidently to stakeholders, delivery teams, and senior leaders.
• Create and contribute to research-driven artefacts including personas, user journeys, empathy maps, service blueprints, research reports, and insight presentations.
• Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery.
• Plan and conduct usability testing for digital services and products.
• Analyse usability findings and provide evidence-based recommendations.
• Support teams in testing assumptions and validating design decisions.
• Ensure research activities are accessible and inclusive.
• Advocate for the needs of users with varying access requirements and digital literacy levels.
• Contribute towards services meeting WCAG 2.2 accessibility standards.
• Facilitate workshops and collaborative sessions with users and stakeholders.
• Build strong working relationships across multidisciplinary teams.
• Help organisations understand the value of user research and evidence-led decision making.
• Work effectively within Agile delivery environments.
• Contribute to discovery, alpha, beta, and live phases of digital service development.
• Support continuous improvement through ongoing user feedback and research.
• Contribute to Triads User-Centred Design Community of Practice.
• Share knowledge, mentor others where appropriate, and help develop research capability across the organisation.
• Stay current with emerging user research methodologies, tools, and best practices.

Technologies

• CSS
• Support
• JavaScript
• PLC
• UX UI Design
• Security

More

We are Triad Group Plc, an award-winning digital, data, and solutions consultancy with over 35 years experience, primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. We offer excellent company benefits and the role can be based at client locations, remotely, or from our Godalming or Milton Keynes offices. We foster a close-knit, supportive culture where collaboration thrives, knowledge is shared, and every voice matters. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation while helping our teams grow and make a meaningful impact.

last updated 30 week of 2026