Deskside Support Analyst

Salary: £35,000 - 37,000 per year

Requirements

• Strong knowledge of iOS mobile devices and Microsoft 365, including Entra ID, Intune, Teams, Defender, Exchange Online, and SharePoint
• Proficiency in troubleshooting Windows 11 and common productivity tools
• Excellent knowledge of Intune, including Autopilot laptop build
• Familiarity with audio-visual systems and Microsoft Teams Meeting Room technologies
• Excellent communication skills to explain technical issues to a non-technical audience
• Good knowledge of Active Directory, including resetting passwords and creating users
• Experience using service management tools to manage, update, escalate, and create Incident and Problem records
• Ability to support, administer, and replace smart devices, including tablets
• Experience installing, configuring, and administering Dell hardware
• Ability to maintain and troubleshoot multifunction printers
• Excellent documentation, analytical, troubleshooting, and problem-solving skills
• Ability to work well to pressurised deadlines, multitask, and reprioritise work as needed
• Strong verbal and written English communication skills
• Excellent timekeeping and logical thinking

Responsibilities

• Provide 1st and 2nd line deskside support to around 80 hybrid users, including executives and board members
• Support end users with Windows 11, Dell laptops, iPhones, iPads, and other hardware and software issues
• Manage AV support in more than 7 meeting rooms and help ensure seamless Teams meetings
• Handle incidents and requests through walk-ups, email tickets, Teams messages, calls, and remote support channels
• Provide remote support for colleagues IT hardware and software service requests and issues
• Maintain hardware and software asset inventory, including lifecycle, allocation, and compliance management
• Support incident management, request fulfilment, purchasing, logistics, and starters/leavers processes
• Log issues using approved IT service management tools, maintain worklogs, and update solution knowledge base content
• Floorwalk and interact with users in a calm, professional, and brand-appropriate manner
• Manage colleague expectations with effective communication and timely resolution of issues
• Track all requests, retain ownership of issues, and provide consistent follow-up and resolutions
• Provide advice, direction, and support to users, including executive members, board members, and guests
• Liaise with the cover team to ensure they are site-familiar and aware of procedural or system changes
• Ensure quality standards are met and raise any concerns that may affect local delivery

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• SharePoint
• Windows
• iOS
• Office 365
• Azure
• Cloud
• ITSM

More

We are offering a permanent Deskside Support Analyst role based fully in our London office, working full time, Monday to Friday, 8:30 am to 5:00 pm. This role sits within a dynamic, customer-focused environment supporting 80 hybrid users, including executive and board-level colleagues, and includes a salary of £35,000 to £37,000 depending on experience. We value exceptional service, clear communication, and professionalism, and we are committed to diversity and inclusion as an equal opportunity employer. Adecco is supporting this recruitment process, and by applying, your details will be submitted to Adecco for consideration.

last updated 26 week of 2026