Senior Cloud Application Analyst

Salary: £30,000 - 55,000 per year

Requirements

• 5+ years of relevant IT experience with demonstrated success in application support, infrastructure, or cloud operations roles.
• 2+ years supporting cloud-hosted production environments.
• Strong experience with Microsoft Azure (AWS or similar cloud platforms a plus).
• Solid understanding of Windows Server environments and enterprise infrastructure.
• Strong knowledge of networking fundamentals, including DNS, routing, firewalls, and load balancing.
• Experience supporting Active Directory and identity-integrated applications.
• Proven ability to troubleshoot complex, multi-tier production environments.
• Intermediate SQL knowledge (querying, performance analysis, indexing basics preferred).
• Familiarity with Azure monitoring tools such as Log Analytics, Application Insights, or similar.
• Experience with scripting and automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar).
• Experience with performance tuning, capacity planning, and resource optimization.
• Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms.
• Experience leveraging AI-assisted troubleshooting tools to accelerate issue diagnosis and resolution.

Responsibilities

• Deploy, maintain, and support Windows-based environments in Microsoft Azure.
• Support and troubleshoot technologies including Remote Desktop Services (RDS), FSLogix, IIS, Active Directory, and SQL Server.
• Serve as a primary technical point of contact for end users, providing professional communication and timely resolution of issues.
• Perform deep troubleshooting across multi-tier application environments (application, database, OS, networking).
• Analyze application logs, Windows event logs, and SQL logs to determine root cause.
• Monitor live production environments and proactively respond to performance degradation, monitoring alerts, and service disruptions.
• Participate in incident response and contribute to reducing Mean Time to Resolution (MTTR).
• Collaborate with development, operations, and infrastructure teams to implement scalable, reliable solutions.
• Design and implement automation to eliminate repetitive manual tasks and improve deployment consistency.
• Identify opportunities to optimize system performance, stability, and reliability.
• Act as a subject matter expert (SME) for internal stakeholders outside the IT organization.

Technologies

• AI
• ARM
• AWS
• Active Directory
• Azure
• Cloud
• Support
• Load Balancing
• PowerShell
• SQL
• Terraform
• Windows
• DevOps

More

We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues. This is a full-time, permanent hybrid position based in Bracknell or Peterborough, where you will enjoy the flexibility of three days in the office and two days working from home. Join our dynamic team, embrace innovation, and contribute meaningfully to our projects.

last updated 15 week of 2026