ServiceNow Technical Architect

Salary: £100,000 - 100,000 per year

Requirements

• Proven experience as a ServiceNow Technical Architect or senior technical lead
• Deep expertise across ITSM, ITOM, and CMDB / CSDM
• Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
• Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
• Experience delivering complex, enterprise-scale solutions end-to-end
• Strong leadership and stakeholder management skills
• Excellent communication skills, able to engage both technical and non-technical audiences
• Must hold active DV security clearance
• ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
• Desirable ServiceNow Certified Technical Architect (CTA) or working towards
• Experience with AI/ML capabilities within the ServiceNow platform
• Background in public sector, defence, or highly regulated environments
• Additional ServiceNow certifications across ITOM or other modules
• Knowledge of ITIL frameworks

Responsibilities

• Lead end-to-end technical design across ServiceNow implementations, focusing on ITSM, ITOM, and CMDB
• Define architecture standards, integration patterns, and platform strategy across engagements
• Produce high-quality solution architecture and design documentation
• Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
• Act as the senior technical escalation point across the full delivery lifecycle
• Conduct design and code reviews, ensuring quality and consistency
• Identify and mitigate technical risks across programmes
• Oversee platform health including performance, instance strategy, and upgrade planning
• Build trusted relationships with senior client stakeholders
• Lead solution workshops, scoping sessions, and architectural discussions
• Translate complex requirements into clear, deliverable technical solutions
• Support pre-sales activities including proposals and demonstrations
• Mentor and develop consultants across the technical team
• Contribute to best practices, reusable assets, and internal capability development
• Stay current with ServiceNow platform innovations, including AI capabilities
• Help shape the ongoing growth and maturity of the technical practice

Technologies

• AI
• Architect
• CMDB
• Support
• ITIL
• ITSM
• REST
• SOAP
• Security
• ServiceNow
• UX UI Design

More

We are seeking an experienced ServiceNow Technical Architect to join our high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This remote role, UK-based with occasional travel to client sites, offers a salary range of £80,000 to £100,000 per annum, along with a 10% annual bonus and various benefits such as private medical insurance and ongoing training support. As a key leadership position, you will influence architectural direction and play a central role in delivering innovative solutions within a secure environment.

last updated 21 week of 2026