Help Desk Support Analyst

Salary: £18,000 - 18,000 per year

Requirements

• Strong communication skills and confidence on the phone
• Basic IT knowledge (hardware, software, operating systems)
• Good problem-solving ability and attention to detail
• Ability to work independently and manage workload
• Previous help desk or customer support experience (1-2 years ideal) - Desirable
• Facilities Management (FM) background is advantageous - Desirable
• IT-related qualification or training - Desirable

Responsibilities

• Provide first-line technical support to users (hardware/software issues)
• Respond to queries via phone, in person, or remote support
• Troubleshoot and resolve basic IT issues efficiently
• Install software and assist with remote hardware diagnostics
• Log and track incidents, resolutions, and system activity
• Escalate more complex issues where necessary

Technologies

• Hardware
• Support

More

We are recruiting for a Help Desk Support Analyst to join our busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided. We offer full training and development support, the opportunity to gain valuable IT support experience, and the potential for contract extension or a permanent role. Additionally, on-site parking and shuttle access from a nearby station are available.

last updated 20 week of 2026