Service Designer - Belfast

Salary: £40,000 - 80,000 per year

Requirements

• Systems-oriented thinker who treats service design as a way of thinking, not a set of deliverables
• Confident in conducting research and synthesizing evidence into direction
• Skilled at communicating across operations, policy, product, and technology—both technically and creatively
• Comfortable challenging assumptions constructively and proposing alternatives
• Curious and integrating AI into analysis, synthesis, or modeling
• Adaptable across roles such as researcher, facilitator, modeler, and prototyper based on need
• Ability to guide teams through ambiguity with structure and plain language
• Experience producing outputs that teams use to make decisions and deliver change
• Strong focus on outcomes: better decisions, better services, better experiences
• Residency in the UK for at least 5 years for certain roles requiring security clearance

Responsibilities

• Apply service design mindset and methods including research, synthesis, and modeling
• Plan and conduct interviews, workshops, and desk research to gather user insights
• Turn complexity into clear insights and practical opportunities
• Co-create future service options with stakeholders and facilitate alignment
• Communicate how services work using various fidelity levels of design
• Test concepts through pilots, simulations, or behavioral experiments
• Utilize AI tools to accelerate sense-making and option exploration
• Present implications and recommendations in actionable terms for senior stakeholders
• Work collaboratively in multidisciplinary teams and independently as needed

Technologies

• AI
• Security
• ChatGPT
• Copilot
• Support
• UX UI Design

More

At PA Consulting, we believe in the power of ingenuity to build a positive human future. Our Digital & Data community is a place where innovation meets collaboration, and we offer a flexible and inclusive work environment. With a focus on continuous learning, our team members have access to training and certification budgets. We operate in a hybrid working model, ensuring that our employees can balance on-site and remote work while engaging in diverse projects across various sectors. Our commitment to well-being is evident in our extensive benefits package, which includes health and lifestyle perks, generous leave policies, and a supportive culture that values human difference and equality.

last updated 15 week of 2026