Senior IT Support

Salary: £56,000 - 96,000 per year

Requirements

• Minimum 2+ years in an IT Support role
• Strong macOS troubleshooting (GUI & terminal)
• Experience in fast-paced environments (agency/creative sector advantageous)
• Helpdesk/ticketing system experience
• Excellent communication and customer service skills
• Strong organisational and time management abilities
• Advanced JAMF or macOS MDM knowledge (desirable)
• Shell scripting or automation experience (desirable)
• Understanding of ISO 27001, SOC II, or similar security frameworks (desirable)
• Familiarity with ITIL v4 practices (desirable)
• Proactive and solutions-focused personal attributes
• Strong sense of ownership and accountability
• Confident communicator with internal stakeholders
• Eager to learn and develop technical skills

Responsibilities

• Provide 1st/2nd line technical support to internal users
• Configure and deploy hardware for employees and freelancers
• Administer user accounts and access permissions
• Support Apple devices (macOS, iOS, tvOS)
• Manage and maintain Google Workspace environment
• Deliver remote support to UK and international teams
• Maintain accurate documentation and improve support processes
• Assist a sister company based within the same London office

Technologies

• Hardware
• Support
• ITIL
• macOS
• Security
• iOS
• Cloud
• Cisco
• Windows

More

We are a globally established media agency with over 1,000 employees across international offices, recognized for our award-winning campaigns delivered to major global brands. We are seeking a macOS focused Senior IT Support Engineer to join our London team. This is a fully office-based role, ensuring consistent on-site support coverage. Employees will enjoy benefits such as 25 days annual leave, a pension scheme, life assurance, and a supportive leadership and collaborative culture. Join us in a friendly, social working environment where you will be trusted to work autonomously without micromanagement.

last updated 19 week of 2026