ServiceNow Platform Architect

Salary: £100,000 - 100,000 per year

Requirements

• Proven experience operating as a ServiceNow Platform or Technical Architect in a large organisation
• Strong understanding of ServiceNow architectural concepts, including multi-module platform design
• CMDB and data governance expertise
• Experience with integrations and enterprise interfaces
• Ability to operate strategically while retaining technical credibility
• Strong decision-making and stakeholder influence skills
• Experience in automotive, manufacturing or engineering-led enterprises (desirable)
• Exposure to multiple ServiceNow product suites (e.g., ITSM, ITOM, HRSD, CSM, SecOps) (desirable)
• Familiarity with enterprise architecture frameworks and governance models (desirable)

Responsibilities

• Define and maintain the ServiceNow platform architecture, ensuring consistency across modules, regions, and business units
• Establish and enforce architectural standards and best practices, including configuration vs customization and data models
• Act as platform design authority, reviewing and approving solution designs and major technical decisions
• Shape instance strategy, release management approach, and upgrade readiness for a global user base
• Ensure ServiceNow architecture aligns with enterprise architecture principles and security requirements
• Support platform scalability, performance, and resilience as adoption grows
• Collaborate with Systems Integrators and internal delivery teams to maintain architectural quality
• Provide senior-level technical guidance and escalation for complex platform decisions
• Work closely with Enterprise Architects to align ServiceNow with broader technology strategy
• Partner with Security, Infrastructure, and Integration teams to maintain platform integrity
• Engage with senior IT and business stakeholders to translate enterprise needs into architectural outcomes
• Influence global stakeholders while balancing regional requirements with enterprise consistency

Technologies

• Architect
• CMDB
• Support
• ITSM
• Security
• ServiceNow
• Cloud

More

We are a global Automotive organization that is committed to scaling ServiceNow as a core enterprise platform. Our focus is on supporting IT, engineering, manufacturing, and corporate services through effective digital transformation. We are seeking a ServiceNow Platform Architect to define and govern the architecture of ServiceNow, ensuring it remains scalable, secure, and compliant. This role offers high visibility and influence across technology and business leadership, providing an opportunity to shape long-term strategy within an innovative and digitally invested organization. This position is remote and comes with a competitive salary and package.

last updated 15 week of 2026