Technical Support Engineer

Salary: £35,000 - 45,000 per year

Requirements

• 5+ years experience in a 2nd line support or similar technical role
• Strong experience supporting remote users (ideally within Microsoft 365 environments)
• Experience with ERP and/or eCommerce platforms (e.g. NetSuite, Shopify, or similar)
• Solid understanding of DNS, networking fundamentals, and troubleshooting
• Basic knowledge of HTML and web technologies
• Experience with endpoint security or antivirus solutions
• Experience with system testing, deployments, and user onboarding
• Strong understanding of IT security principles

Responsibilities

• Provide 2nd line support to a fully remote user base, resolving issues efficiently and professionally
• Troubleshoot across business-critical systems, including ERP and eCommerce platforms
• Investigate issues across DNS, networking, and system configurations
• Work with Excel and CSV data for reporting, troubleshooting, and data handling
• Support and optimise AI tools and integrations across the business
• Assist with testing, releases, and improvements on internal systems and applications
• Diagnose and resolve issues across web-based platforms (including HTML)
• Handle security-related queries and incidents, following best practices
• Support onboarding of new users, including device setup and access provisioning
• Document fixes, processes, and technical knowledge for internal use

Technologies

• AI
• Cloud
• ERP
• Excel
• Support
• Microsoft 365
• Network
• Security
• Shopify
• Web
• Office 365

More

We are a growing, well-established business supporting a nationwide network of users through a diverse and evolving technology landscape. Were looking for a Technical Support Engineer to join our fully remote team, working across a mix of cloud platforms, eCommerce systems, and internal applications. We offer a competitive salary of £35k-£45k, a flexible working environment, ongoing learning and development opportunities, and a collaborative remote culture where you can make a real impact.

last updated 20 week of 2026