Senior IT Support Engineer

Salary: £40,000 - 40,000 per year

Requirements

• Strong technical ability in IT support and project delivery
• Excellent communication and customer service skills
• At least five years of customer-facing experience
• Minimum of two years in a commercial IT support or projects role
• Degree or relevant technical qualification preferred
• Recent Microsoft certifications highly regarded
• Full UK driving licence and own transport
• Ability to pass an Enhanced DBS check
• **Required Technical Skills:**
• Windows Server 2019, 2022, and 2025
• Microsoft 365 advanced administration (Exchange Online, SharePoint, Teams)
• Mobile device management (Microsoft Intune, Endpoint Manager)
• Microsoft Entra ID (Azure AD), Conditional Access, MFA
• Active Directory, Group Policy, hybrid identity
• Hyper-V and VMware virtualisation
• Desktop support for Windows, macOS, and iPadOS
• Networking fundamentals (DNS, DHCP, firewalls, routing, NAT, VLANs)
• Wi-Fi technologies (UniFi or equivalent)
• Firewall management (SonicWall or similar)
• VPN technologies (SSL, site-to-site)
• PC and laptop hardware diagnostics
• **Desirable Skills:**
• Jamf Pro or Jamf School for Apple device management
• Microsoft Azure infrastructure and administration
• Apple Business Manager and Apple School Manager
• Google Workspace and Chrome device management
• DNS filtering platforms (DNSFilter, Cisco Umbrella)
• Backup and disaster recovery solutions (Datto, Veeam, Microsoft 365 backup)
• Cyber Essentials and Cyber Essentials Plus experience
• Safeguarding technologies in education (Senso, Classroom Cloud)
• VoIP and cloud telephony platforms

Responsibilities

• Represent Active IT at client locations across Berkshire, Hampshire, Surrey, and West London
• Support in-house and remote project work from our Windsor head office
• Provide day-to-day IT support and infrastructure project management
• Engage in cyber security and cloud migration tasks
• Assist with network deployments and technical troubleshooting
• Build and maintain relationships with clients
• Problem solve across a range of modern technologies
• Diagnose and resolve hardware and software issues on-site and remotely

Technologies

• Active Directory
• Azure
• Cloud
• Cisco
• Firewall
• Hardware
• Hyper-V
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• NAT
• Network
• Security
• SharePoint
• VPN
• VMware
• Veeam
• Windows
• Office 365
• Exposed

More

We are Active IT, a growing IT consultancy based in Windsor, providing managed services and project delivery to SMEs and preparatory schools across the South East. Our flexible, bespoke approach allows us to work closely with clients to design and deliver effective technical solutions. We offer a competitive salary ranging from £38,000 to £40,000, a contributory pension scheme, generous mileage allowance for business travel, 20 days of annual leave plus public holidays, and your birthday off as an additional day of leave. Join our friendly, collaborative team dedicated to using technology to drive real-world sustainability impact.

last updated 19 week of 2026