Customer Onboarding Specialist

Salary: £45,000 - 45,000 per year

Requirements

• We require experience in a customer-facing software role such as SaaS, IT systems, or business software.
• We require a background in onboarding, implementation, customer success, application support, or software training.
• We require experience delivering training sessions to customers or end users.
• We require strong communication skills and the ability to support non-technical users.
• We require the ability to coordinate multiple onboarding activities and timelines.
• We require confidence managing customer feedback and resolving issues professionally.
• We highly value experience within bereavement services, funeral services, crematorium or cemetery administration software.
• We highly value exposure to customer success or implementation environments.
• We highly value experience supporting data migration or system rollout projects.
• We highly value experience working with public sector or traditional industries.
• We highly value the ability to create structured training materials and documentation.
• We look for a proactive, organised, and solutions-focused approach.

Responsibilities

• We support and coordinate customer onboarding and software implementations.
• We deliver structured training sessions remotely and occasionally onsite.
• We support data migration from legacy systems to our new platform.
• We create user-friendly training guides and documentation.
• We coordinate rollout plans and track implementation timelines.
• We act as a key point of contact for customer queries during onboarding.
• We support software adoption within public sector and traditional environments.
• We gather customer feedback and contribute to product improvements.
• We support sales teams with demos and technical input where required.
• We help improve onboarding processes and delivery efficiency.
• We work closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform.

Technologies

• Cloud
• Support
• DevOps

More

We are a well-established, family-run software business operating in a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services. We are going through an exciting transformation as we redevelop our core platform from a legacy system to a modern cloud-based solution ahead of launch later this year. This is a hands-on, customer-facing role based in Kettering with hybrid working, including three days working from home. The position offers a salary of £35,000 to £45,000 depending on experience, Monday to Friday, 9:00am to 5:00pm, and genuine progression opportunities into Customer Success or leadership as we continue to scale. We offer a small, supportive, and experienced team environment, a long-standing public sector customer base, and the opportunity to make a real impact on the customer experience for essential bereavement and funeral services across the UK.

last updated 24 week of 2026