Remote IT Support Specialist - 3rd Line/Field Engineer

Salary: £32,000 - 68,000 per year

Requirements

• We are looking for a confident and capable IT Support Specialist with experience from an outsourced Microsoft IT support environment.
• You must be Microsoft Certified.
• You must be able to drive.
• You should have a friendly, outgoing nature and a can-do attitude.
• You must be competent at problem solving and able to work well under pressure.

Responsibilities

• We resolve complex technical issues and provide exceptional IT support to our clients both remotely and on-site.
• We diagnose and resolve escalated technical issues that cannot be handled by 1st and 2nd line support.
• We provide expert guidance to junior support staff and assist with troubleshooting and problem-solving.
• We support 1st and 2nd line tickets when needed to meet business needs.
• We travel to client sites to resolve issues that cannot be fixed remotely.
• We install, configure, and troubleshoot hardware, software, and network components.
• We conduct system audits and provide comprehensive reports on IT environments.
• We assist with IT infrastructure upgrades, migrations, and new system deployments.
• We provide on-site training to clients as needed.

Technologies

• Hardware
• Support
• Network

More

We are partnered with one of the leading Microsoft IT Support companies in Cambridge, and we are looking to hire into a growing operation with strong career progression potential. We offer a generous flexible hybrid arrangement with some weekly office time in Cambridge, a Monday to Friday schedule during normal office hours, regular social meet-ups, and a welcoming, relaxed working environment. Our team is made up of experienced IT professionals with a good sense of humour, and we pride ourselves on great response times, first-class customer service, and supporting our people to grow their careers.

last updated 28 week of 2026