1st/2nd Line IT Support Engineer (MSP)

Salary: £28,000 - 35,000 per year

Requirements

• Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)
• Experience with Windows OS installation and software configuration
• Familiarity with troubleshooting tools such as Event Viewer and Command Prompt
• Excellent communication skills with a customer-focused approach
• Ability to take ownership of issues and see them through to resolution
• A full UK driving licence and access to your own vehicle is essential

Responsibilities

• Provide high-quality remote IT support to a diverse client base
• Manage incoming queries and resolve support tickets within agreed SLAs
• Take full ownership of tickets through to resolution using PSA and RMM tools
• Configure and maintain Microsoft 365 environments, including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and configure Windows 11 and mobile devices
• Troubleshoot a wide range of technical issues, including email and client configuration
• Maintain accurate documentation of work carried out
• Promote and adhere to cyber security best practices

Technologies

• Azure
• Excel
• Support
• Microsoft 365
• Mobile
• Security
• SharePoint
• Windows
• Office 365
• Cloud

More

We are a growing, forward-thinking business and a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal. This is an excellent opportunity to join us as a 1st/2nd Line IT Support Engineer. We offer a company pension scheme, private healthcare and dental cover, 25 days holiday plus bank holidays, car and phone allowance, a cycle-to-work scheme, and regular company events.

last updated 31 week of 2026