1st Line Support

Salary: £25,000 - 28,000 per year

Requirements

• Around 1 years experience in a 1st Line Support, IT Support, Helpdesk or Service Desk role
• Hands-on troubleshooting experience with the ability to diagnose and resolve technical issues
• Good knowledge of Microsoft Windows Desktop operating systems
• Experience supporting Microsoft Office and Microsoft 365
• Understanding of basic networking principles, including TCP/IP and DNS
• Knowledge of Active Directory, user accounts and permissions
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple support tickets
• A logical approach to problem-solving with strong attention to detail
• A proactive attitude and willingness to learn
• Microsoft Server knowledge is desirable
• SharePoint experience is desirable
• Antivirus and backup software knowledge is desirable
• Printer troubleshooting experience is desirable
• Previous experience working within an MSP environment is desirable

Responsibilities

• Provide 1st Line support for Windows desktops, laptops, hardware and software
• Troubleshoot hardware, software and Microsoft 365 issues
• Support Microsoft 365 administration, including user accounts, licences, permissions and applications
• Diagnose and resolve desktop, networking and connectivity issues
• Escalate technical issues where required
• Manage and update support tickets through the Helpdesk system
• Create and maintain user and system documentation
• Provide remote support and occasional customer site visits when required

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• SharePoint
• TCP/IP
• Windows
• Office 365

More

We are an established and expanding Managed Service Provider based in Camberley, Surrey, supporting SMEs across the UK and known for delivering first-class IT support and solutions. This role offers a salary of up to £28,000 depending on experience, hybrid working with two days in the office, free onsite parking, private medical healthcare, ongoing training and career development, and a Monday to Friday schedule of 37.5 hours per week. This is an excellent opportunity to join our friendly technical team and develop your career in a successful MSP environment.

last updated 32 week of 2026