IT Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Full UK driving licence
• Customer service experience
• Able to provide a high standard of customer service
• Knowledge of Microsoft server and desktop operating systems
• Basic networks diagnostics and troubleshooting skills
• Commercial experience working with Azure
• Remote access VPN setup
• Experience with Microsoft Office 365 administration
• Exemplary telephone manner
• Microsoft certifications (beneficial)
• Knowledge of VMWare & Hyper-V deployment (beneficial)
• Experience with WAN, LAN, WLAN, NAT, and Firewalls (beneficial)
• MS Exchange 2010 - 2016 administration (beneficial)
• Previous experience working in an agency or MSP (beneficial)
• Telephony administration exposure (beneficial)

Responsibilities

• Provide technical support via email, phone, or face-to-face at client sites
• Troubleshoot and resolve issues related to diverse technology stacks
• Ensure high standards of customer service in all support interactions
• Assist clients with Microsoft server and desktop operating systems
• Conduct basic network diagnostics and troubleshooting
• Configure and manage Azure services
• Set up remote access VPNs as necessary
• Administer Microsoft Office 365 environments
• Maintain professional communication via telephone and other channels

Technologies

• Azure
• Hardware
• Hyper-V
• Support
• LAN
• NAT
• Network
• Office 365
• VPN
• VMware
• WLAN
• Cloud

More

We are a vibrant digital agency providing a range of software, hardware, and hosting solutions to clients across the UK. As we experience rapid growth and increased demand for support services, we are looking for an IT Support Engineer to join our team. This office-based role offers an exciting opportunity to work with a diverse technology stack, ensuring each day is unique. Candidates must be able to commute to our office daily, with occasional travel required to customer sites.

last updated 34 week of 2026