IT Support Technician

Salary: £40,000 - 60,000 per year

Requirements

• 2+ years of IT support experience
• Strong knowledge of Windows and Microsoft 365
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
• Experience with remote support tools
• Excellent communication skills and a user-focused approach
• Exposure to Azure, AWS, virtualisation, or scripting would be beneficial

Responsibilities

• Provide 1st and 2nd line support across desktops, laptops, servers, and mobile devices
• Troubleshoot hardware, software, and network issues through to resolution
• Support Windows environments and Microsoft 365 services, including Exchange, SharePoint, and Teams
• Work with Active Directory and core networking technologies, including LAN/WAN, VPNs, and firewalls
• Maintain system performance, security, backups, and hardware deployment
• Contribute to documentation and continuous improvement
• Manage support tickets through to resolution

Technologies

• AWS
• Active Directory
• Azure
• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Network
• Security
• SharePoint
• TCP/IP
• Windows
• Office 365
• Cloud

More

We are a fast-paced organisation looking for an IT Support Technician to join our team in Sheffield with hybrid working. We offer a competitive salary, training and development, and a supportive team environment. This role is ideal for someone who enjoys providing reliable support across systems, infrastructure, and users while contributing to the ongoing improvement of our IT services.

last updated 19 week of 2026