Remote 2nd Line IT Support MSP Luxury Brands

Salary: £40,000 - 70,000 per year

Requirements

• We are looking for a 2nd Line IT Support Engineer with an MSP background.
• You should have a technical support background.
• You should be a good communicator.
• You should be commutable to Loughton.

Responsibilities

• Troubleshoot IT issues.
• Manage multiple IT support tickets.
• Ensure SLAs are met.
• Provide support and implementation services to our clients.
• Resolve helpdesk issues.
• Support Microsoft operating systems.
• Learn from industry experts to upskill yourself.

Technologies

• Support
• Azure
• Cloud
• Excel
• Hardware

More

We are a fast-growing, award-winning support company working with luxury brands, blue chip companies, and some of the most recognisable names in fashion. We offer comprehensive software training beyond the fundamentals, a strong team culture, tangible goals and incentives, and excellent progression opportunities. This is a hybrid role based in Loughton, with a salary of £38,000 - £42,000 plus overtime, a company bonus, and company benefits.

last updated 28 week of 2026