IT Support Technician

Salary: £26,099 - 26,099 per year

Requirements

• Strong enthusiasm for IT
• Willingness to develop troubleshooting and problem-solving skills
• Ability to deliver exceptional customer service
• Clear standard DBS check required

Responsibilities

• Take calls from customers and help resolve their IT issues
• Act as the first point of contact for our customers
• Resolve incidents using own initiative, knowledge, and problem-solving skills
• Use remote support tools to remotely solve and fix issues
• Keep customers updated throughout the incident life cycle

Technologies

• Support

More

We are Trusted Technology Partnership, a specialist provider of IT Infrastructure and Support Services with over 25 years of experience. We are an Employee Ownership Trust and a growing company, recently recognised as South Coast Tech Awards Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We offer ongoing training and support, role-specific training through Microsoft Learn, company profit share, 22 days annual leave plus bank holidays increasing with service, birthday leave, additional paid leave depending on company performance, company sick pay, pension, private medical insurance including dental, free parking, hybrid working, progression opportunities, and a friendly team with a positive company culture. The role is based in Ringwood, Hampshire with hybrid home working, and we encourage colleagues to progress into other teams and departments.

last updated 30 week of 2026