Application Support Engineer (SQL) - Glasgow

Salary: £26,000 - 32,000 per year

Requirements

• Proven hands-on skills with SQL
• Experience in Application Support / 1st Line Support roles
• Strong customer-facing support experience
• Proficiency in Azure SQL for querying databases and troubleshooting backend issues
• Active Directory / Entra ID (Azure AD) skills
• Ability to support users/customers remotely
• Knowledge of relevant methodologies such as ITIL/Change Management

Responsibilities

• Take ownership of Application Support tasks
• Handle support requests, prioritizing and escalating tickets as needed
• Collaborate with DevOps, Infrastructure, and other teams to ensure smooth operations
• Manage user accounts within the core application and support portal
• Monitor and maintain remote client servers for stability
• Share knowledge and work with colleagues to resolve and prevent issues
• Participate in projects supporting configuration/change deployments and foster best practices
• Contribute ideas for improving processes and workflows

Technologies

• Active Directory
• Azure
• Backend
• DevOps
• Support
• ITIL
• SQL
• Cloud
• REST

More

We are a fast-growing, globally recognized software-as-a-service (SAAS) company based out of either Edinburgh or Glasgow. Our team is expanding, and we offer a range of incentives including bonuses, flexible working arrangements, private healthcare, recognition rewards, and ongoing professional development. We pride ourselves on fostering a supportive and friendly work environment. Join us as we embark on exciting new projects and continue to grow!

last updated 13 week of 2026