BSA / Scrum Master - Remote

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Abdulkhader at 224-507-1295, (or) Saravanakumar at 224-507-1183 Title: BSA / Scrum Master Location: Remote Duration: 6 Months Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered. Description: The Business Systems Analyst / Scrum Master provides hands-on Agile leadership, ensuring the team has clear priorities, actionable requirements, and the support needed to deliver.

This role leads requirements discovery and refinement, translates complex business needs into clear, testable user stories, and drives Agile planning and delivery for a cross-functional technology team.

The individual represents the team in cross-functional planning, supports ROM estimating, and assists with releases, deployments, and critical incident response.

Success requires big-picture thinking, strong adaptability to evolving technology, and practical understanding of AI/ML concepts to identify opportunities and improve delivery outcomes Key Responsibilities Lead stakeholder discovery sessions to define objectives, scope, success metrics, and requirements; translate needs into epics/features/user stories with clear acceptance criteria and non-functional requirements.

Own backlog health and readiness: prioritize work with stakeholders, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams.

Serve as Scrum Master: facilitate Agile ceremonies, improve team throughput and predictability, remove blockers, and coach on Agile best practices.

In partnership with USPS technical leads, plan and direct day-to-day work execution by ensuring user stories are ready, priorities are clear, and developers have sufficient "ready" work to remain productively engaged at or near capacity; identify blockers early and adjust sequencing to maintain delivery flow.

Represent the delivery team in cross-functional planning (dependencies, sequencing, risks, environment/release readiness) and communicate status, decisions, and tradeoffs.

Support ROM estimates by coordinating inputs from engineering/architecture, documenting assumptions, constraints, risks, and dependencies.

Partner with engineering, architecture, security, and operations to ensure solutions are feasible, supportable, and aligned with SDLC/DevSecOps expectations.Support release and deployment activities (readiness coordination, cutover planning, validation steps, communications) and provide post-release follow-up/defect triage support.

Assist during critical incidents by coordinating information flow, tracking actions, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.

Apply a big-picture mindset to continuously identify opportunities to simplify processes, reduce delivery risk, and improve quality, performance, and operational readiness.

Identify and promote practical AI/ML and automation opportunities (where appropriate) to enhance analysis, planning, reporting, and delivery workflow efficiency.

The ideal candidate should have strong experience in: Business systems analysis Scrum Master responsibilities Requirements gathering and stakeholder discovery Writing epics, features, user stories, acceptance criteria, and non-functional requirements Backlog refinement and prioritization Agile ceremonies and team facilitation Dependency management and blocker removal Jira, VersionOne, Azure DevOps, or similar Agile tools ServiceNow or comparable ITSM tools Release planning, deployment coordination, and incident support Practical understanding of AI/ML concepts and how AI can improve delivery, planning, reporting, and analysis Required Skills 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery.

Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements.

Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution.

Strong systems-thinking and "end-to-end" mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.

Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers.

Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes.

Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent).

Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment.

Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline.

Proficiency with common productivity tools (Word/Excel/PowerPoint or equivalents) for executive-ready communication and planning artifacts and cross-functional coordination Preferred qualifications include: CSM, PSM, or SAFe certification Experience supporting production releases Experience with incident response Experience incorporating security, privacy, and performance requirements into Agile artifacts Minimum experience: 5+ years About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Remote Skills: Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Backlog Prioritization, Best Practices, Bug Tracking/Defect Management, Business Solutions, Business Strategy, Capability Maturity Model Integration (CMMI), Coaching, Communication Skills, Conflict Resolution, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corrective Action, Cross-Functional, Customer Support/Service, DevOps, Documentation, Establish Priorities, IT Service Management (ITSM), Incident Response, Leadership, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows Azure, Microsoft Word, Operational Support, Organizational Skills, Performance Management, Privacy Controls, Production Support, Professional Services, Project/Program Management, Quality Management, Risk Management, ScrumMaster, Security Architecture, ServiceNow, Software Development Lifecycle (SDLC), Systems Analysis, Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Support, Testing, USPS (United States Post Office), Use Cases, Validation Plan, Writing Skills undefined: DivIHN Integration Inc