Customer Implementation Analyst

Salary: £35,000 - 40,000 per year

Requirements

• Strong organisational skills and attention to detail
• Experience coordinating work, projects, or operations
• Confident working with systems, data, and Excel
• Strong communication skills (customer + internal teams)
• Ability to work at pace and manage multiple priorities
• Full UK driving licence required (occasional travel to customer sites)
• Nice to have: Experience in logistics / supply chain
• Nice to have: Exposure to SQL, data tools, or technical environments
• Nice to have: Experience working with product or engineering teams

Responsibilities

• Support onboarding and rollout of new customers and sites
• Coordinate tasks, timelines, and deliverables across teams
• Assist with deployments and customer setup
• Manage testing (QA), bug tracking, and change requests
• Translate customer and business requirements into clear briefs for developers
• Act as first point of contact for portal-related issues
• Support customers with queries and platform usage
• Build and maintain reports
• Ensure accuracy of data and outputs

Technologies

• Excel
• Support
• SQL
• Bluetooth
• Tableau

More

At MVP, we are a rapidly growing company innovating in the supply chain landscape through asset tracking technology and sustainable packaging solutions. We offer competitive salaries (£35,000 – 40,000) along with great benefits, including private medical insurance, life insurance, and comprehensive training. Youll work in a fast-paced environment and have opportunities for career progression as we scale. Our office is located in Birmingham Business Park, with a hybrid working model allowing 1-2 days of remote work per week.

last updated 18 week of 2026