IT Support Technician

Salary: £35,000 - 40,000 per year

Requirements

• Previous experience in an IT support or technical support role
• Hands-on experience supporting Microsoft Windows and Office 365 environments
• Working knowledge of Active Directory and cloud-based directory services
• Exposure to Azure or other cloud platforms
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs
• Experience providing both onsite and remote support

Responsibilities

• Provide 1st to 3rd-line IT support across end-user devices, applications and local infrastructure
• Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365
• Deliver IT onboarding and offboarding processes, including user account setup and inductions
• Build, configure and troubleshoot PCs, laptops and peripherals
• Diagnose and resolve hardware, software and operating system issues
• Support day-to-day administration of email, collaboration and document management platforms
• Monitor and maintain network connectivity and associated infrastructure components
• Apply software updates, patching and basic security best practices
• Coordinate with third-party support providers where escalations are required
• Manage workload through a structured helpdesk or ticketing system
• Monitor backup processes and support data recovery activities

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• Security
• TCP/IP
• Windows

More

We offer an opportunity to work in a broad IT support position based in Great Yarmouth. Our team delivers reliable technical assistance to users while supporting core systems and services. We are looking for a technically capable and adaptable individual who is comfortable working across a range of common enterprise technologies. Please note that appointment to this role is subject to obtaining the appropriate Security Clearance.

last updated 23 week of 2026