Tier 1 Technical Support Engineer

Salary: £45,000 - 85,000 per year

Requirements

• We are looking for a driven, customer-focused individual to join our Customer Support Helpdesk team as a Tier 1 Customer Support Engineer.
• We require first-line technical support experience and the ability to provide technical guidance and expertise.
• We value strong multitasking and prioritisation skills, with the ability to work well under pressure.
• We require excellent written and verbal communication skills.
• We expect a confident, clear, and professional telephone manner.
• We look for a genuine interest in technology and a willingness to learn.
• We value a proactive approach and the ability to work well both independently and as part of a team.
• We require exposure to and support of cloud-based services, including Microsoft Office 365 and Microsoft Azure.
• We require the ability to diagnose and resolve technical issues independently and collaboratively.
• This role is subject to employment screening and will require security clearance.

Responsibilities

• We act as the primary technical support contact for our clients, both remotely and on-site when needed.
• We provide support to users via telephone, email, remote control, and in person.
• We accurately log incidents and service requests in our ticketing system.
• We keep tickets up to date with all relevant case details.
• We work collaboratively to support team members with IT-related matters.
• We provide troubleshooting assistance to our Technical Services team as required.
• We escalate problems where necessary to management or third-party suppliers.
• We undertake small to medium-sized IT projects as instructed by our Technical Services team.
• We diagnose and resolve technical issues on our own and as part of a team.
• We ensure a high level of customer service and support at all times.
• We assist with troubleshooting and resolving infrastructure issues.
• We keep documentation and wiki pages up to date.
• We are available for 24/7 on-call support on a rotational basis when required.

Technologies

• Azure
• Cloud
• Support
• Office 365
• Security

More

We are Becrypt, and we are looking for a customer-focused Tier 1 Customer Support Engineer to join our Customer Support Helpdesk team. You will report to the Helpdesk Manager for technical direction and guidance and help us deliver first-line support to our clients. This role offers a comprehensive package and discretionary benefits including 25 days annual leave plus additional holiday after two years service, holiday purchase options, private medical insurance, a health cashback plan, pension scheme, life cover, season ticket loan, salary exchange benefits, subsidised gym membership, and an employee referral scheme.

last updated 26 week of 2026