IT Support Engineer (Security Systems)

Salary: £32,500 - 32,500 per year

Requirements

• A minimum of three years professional experience in an IT role
• Experience working with SSL certification on Windows systems
• A good understanding of computer networking and server management
• Some PowerShell skills
• Strong IT skills and a keen interest in technology
• Good organisational and prioritisation skills
• Excellent written and verbal English language skills
• A team-focused mentality and can-do attitude
• An IT degree, or at a minimum, an HND qualification in IT

Responsibilities

• Provide technical assistance and high-quality service to customers using our security systems
• Liaise directly with customers after introductory training
• Remotely diagnose and resolve technical issues
• Handle tickets and provide remote and telephone support to fault-find and resolve problems
• Carry out occasional on-site work when required
• Be involved in product testing, customer onboarding, and customer system health checks
• Configure, maintain, optimise, and update customers security systems
• Maximise uptime and maintain continuity of service

Technologies

• Support
• PowerShell
• Security
• Windows
• Network

More

We are NW Security Group Limited, a leading technology company specialising in connected security systems, offering intelligent video surveillance and access control solutions to business customers and public sector organisations across the UK. We are a growing, successful company based in Wirral, Merseyside, and this is a full-time, permanent role working Monday to Friday, 8:30 to 17:00. We offer a salary of £32,500 per annum DOE, annual performance-based salary reviews, 28 days holiday plus Bank Holidays, ongoing training and skill development, a workplace pension, company sick pay after three months probation, private health insurance after one year of service, and free membership with the gym next door to the company. We are a quality-focused, fast-moving team and provide ongoing training plus a personalised development plan to support long-term growth.

last updated 36 week of 2026