SC Cleared 2nd Line Support Engineer

Salary: £52,000 - 57,200 per year

Requirements

• We require active SC Clearance.
• We require proven experience in a 2nd line support role.
• We require strong Microsoft 365 support experience.
• We require hands-on experience with Microsoft Intune.
• We require experience troubleshooting VPN connectivity issues.
• We require strong Windows 10/11 support skills.
• We require excellent customer service and communication skills.
• We require the ability to work effectively in a fast-paced, customer-facing environment.

Responsibilities

• We provide 2nd line support for hardware, software, and network-related issues.
• We troubleshoot and resolve incidents across Windows 10/11 environments.
• We support and administer Microsoft 365 applications and services.
• We manage and maintain devices using Microsoft Intune.
• We investigate and resolve VPN and remote access issues.
• We support end-user device deployments, laptop builds, and hardware refresh activities.
• We escalate complex issues where required and work collaboratively with wider IT teams.
• We deliver a high level of customer service while supporting users at all levels of the business.

Technologies

• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Network
• VPN
• Windows
• Office 365

More

We are recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an initial 1-month contract with a possible extension, starting on 3rd August, at a rate of £220 per day inside IR35. We are looking for a customer-focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. ECS Resource Group is an Equal Opportunity Employer.

last updated 30 week of 2026