IT Support Engineer

Salary: £40,000 - 40,000 per year

Requirements

• 2 years experience in an MSP or multi-client IT support environment
• Strong knowledge of Microsoft 365, Intune and Azure AD
• Solid understanding of Windows Server, Active Directory and Group Policy
• Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP)
• Strong troubleshooting ability with a see it through mindset
• Excellent communication and customer-service skills
• Full UK driving licence and willingness to travel
• Experience with RMM and PSA tools (desirable)
• Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms (desirable)
• Experience supporting image-based, file-level and/or cloud backups (desirable)
• Understanding of Cyber Essentials and security best practice (desirable)
• Certifications such as CompTIA Network, Microsoft 365 Fundamentals or similar (desirable)

Responsibilities

• Providing remote and on-site support across multiple client environments
• Acting as an escalation point for 1st line engineers and seeing issues through to full resolution
• Monitoring, managing and remediating systems using RMM tools
• Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices
• Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions
• Assisting with deployments, migrations and infrastructure upgrades
• Escalating complex issues to senior engineers or vendors where appropriate
• Maintaining accurate technical documentation and communicating clearly with clients
• Contributing to process improvements and best-practice initiatives

Technologies

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365

More

We are a rapidly expanding company seeking a proactive and technically strong IT Support Engineer to join our growing team. Our environment is fast-paced and focused on delivering high-quality service. We are committed to providing exposure to a wide range of modern technologies while maintaining a collaborative and supportive team atmosphere. We offer remote working, a bonus structure, 24 days of holiday, bank holidays, and a Christmas shut down. If you are client-focused, pragmatic, and passionate about technology, we would love to hear from you.

last updated 21 week of 2026