Healthcare Virtual Assistant Athena EMR Experience

Overview

Snapscale is seeking a highly skilled

Healthcare Virtual Assistant

to support day-to-day U.S. clinic operations in a

remote setup

and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically

Athena EMR

, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.

Key Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries professionally and empathetically
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments using Athena EMR
• Maintain and update patient records in Athena EMR (required)
• Perform medical chart scrubbing to ensure accuracy and completeness of patient data
• Process and manage prior authorizations following payer and clinic guidelines
• Handle prescription refills in accordance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools
• Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)
• Experience working with US based clinics and/or health insurance providers
• Experience in insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated for remote work
• Must have a stable internet connection and a dedicated quiet home workspace

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