IT Service Engineer

Salary: £40,000 - 45,000 per year

Requirements

• Experience in IT Service Desk and/or 2nd Line Support.
• Experience troubleshooting Windows 10/11 environments.
• Experience with Microsoft 365, including Outlook, OneDrive, SharePoint, Teams and Teams Telephony.
• Experience with Microsoft Entra.
• Experience with Microsoft Intune.
• Experience with Meraki networking.
• Experience with legacy technologies including Windows Server, Active Directory and Cisco networking.
• Experience providing remote telephone support and customer service.
• Experience with incident, request and problem management within an IT Service Management environment.
• Desirable: IT-related qualifications such as BTEC, A Level, HNC or equivalent.
• Desirable: ITIL v4 Foundation.
• Desirable: Microsoft certifications such as Azure Fundamentals or equivalent.

Responsibilities

• Provide desk-based, remote and on-site technical support across multiple locations.
• Support technology deployments for new and existing sites.
• Resolve escalated Service Desk tickets and 2nd line technical issues.
• Manage hardware fulfilment, including installations, upgrades and replacements.
• Assist with site decommissioning projects.
• Deliver support to users across a geographically dispersed organisation.
• Travel throughout the North East region from Newcastle to Leicester, with occasional flexibility to support business requirements.

Technologies

• Active Directory
• Azure
• Cisco
• Hardware
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• SharePoint
• Windows
• Office 365
• Cloud
• Mobile

More

We are a well-established organisation with a strong social purpose, and technology plays a vital role in supporting people and services across multiple locations. This is a permanent, full-time role of 35 hours per week with a nine-day fortnight, based in the Pontefract area and covering the North East England region from Newcastle to Leicester. We offer a competitive salary of £40-45k depending on experience, a healthy work-life balance, and the opportunity to work on a diverse range of technologies within a collaborative team.

last updated 28 week of 2026