ServiceNow/Atlassian Product Owner

Salary: £40,000 - 70,000 per year

Requirements

• Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620)
• Proven experience administering Atlassian and ServiceNow products in a medium or large organisation
• Strong understanding of Agile, Scrum, and Kanban methodologies
• Knowledge of ITSM best practices and modern delivery frameworks
• Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation
• Strong stakeholder management and requirements-gathering skills
• Ability to balance team-level flexibility with enterprise-wide governance and standardisation
• Experience with Atlassian Cloud migrations or large-scale Jira implementations
• Experience with automation, scripting, or REST APIs (preferred)

Responsibilities

• Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals
• Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution
• Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk
• Make informed decisions on product direction, adoption priorities, and technical trade-offs
• Own, refine, and prioritise the Jira backlog across features, improvements, and fixes
• Review configuration change requests, approving or rejecting based on value, standards, and impact
• Coordinate delivery of changes with administrators, engineers, third parties, and vendors
• Build strong relationships across PMO, Transformation, COO teams, and business stakeholders
• Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes
• Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively
• Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow
• Define and enforce usage standards, including issue types, workflows, fields, and naming conventions
• Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance
• Provide expert guidance on Jira usage, workflows, and best practices
• Maintain user guides, FAQs, and enablement resources
• Define KPIs for Jira adoption, value, and platform health
• Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery
• Translate business requirements into configuration needs and test scenarios
• Coordinate and perform UAT, ensuring changes meet acceptance criteria
• Maintain governance for Jira configuration, change requests, and approval processes
• Ensure Jira usage aligns with organisational policies and regulatory requirements
• Ensure platform stability, performance, integrations, and licensing are effectively managed
• Provide product requirements to inform technical decisions relating to infrastructure or integrations

Technologies

• Atlassian
• Cloud
• Confluence
• Flow
• ITSM
• JIRA
• Kanban
• REST
• ServiceNow
• Support
• Product Owner

More

We are Markerstudy, a leading provider of private insurance in the UK, insuring around 5% of the private cars on UK roads, 20% of commercial vehicles, and over 30% of motorcycles with total premium levels of circa £1.2b. This role can be based from our offices in Peterborough, Manchester, Chesterfield, Stoke, or Sunderland, with options for largely remote work. We offer a collaborative and fast-paced work environment, a healthcare cash plan, opportunities for a yearly bonus scheme, 24 days of annual leave plus Bank Holidays (with the ability to buy additional leave), life assurance at 4x annual salary, and vibrant, modern offices.

last updated 13 week of 2026