Software Implementation Consultant

Salary: £40,000 - 45,000 per year

Requirements

• Experience delivering software implementations, ideally involving complex business processes or enterprise applications
• Comfortable working directly with customers and confident communicating with both technical and non-technical stakeholders
• Naturally analytical, with an ability to understand how businesses operate and work through problems logically
• Technically curious and comfortable working with systems, data and different technologies
• Well organised and capable of managing multiple projects without losing sight of detail or deadlines
• Commercially minded and confident enough to offer advice, challenge customers and recommend a better approach when appropriate
• A proactive personality with the confidence to learn a specialist product and become a trusted source of knowledge for customers
• Experience with data migration, ERP or other operational software would be beneficial, alongside exposure to working with large datasets and tools such as SQL or Excel
• A driving licence and comfort with travel as part of the role

Responsibilities

• Own software implementations through discovery, solution design, configuration and customer go-live
• Work with customers to understand their processes and translate business challenges into effective software solutions
• Lead workshops and discussions with stakeholders, helping customers challenge existing ways of working where there is an opportunity to improve
• Work with customer data as part of implementation projects, identifying issues and ensuring information is suitable for migration
• Manage several customer projects and priorities at the same time, keeping delivery organised and maintaining clear communication throughout
• Provide product guidance and training, helping customers understand how to get the most from the platform
• Feed customer requirements and insights back into the product and development teams to support ongoing improvements

Technologies

• ERP
• Excel
• Support
• SQL

More

We are a well-established, product-led software business operating within a highly specialised market, supporting complex customer operations with our platform. We are part of a wider international software group, giving us the backing and stability of a larger organisation while retaining the agility and close-knit feel of a specialist product business. We have a strong focus on customer relationships and continued product development, with a collaborative culture where people are encouraged to take ownership, share ideas and develop their expertise. This is a remote-first role, with candidates based in Scotland, and travel to customer sites across the UK and occasionally internationally depending on project requirements. We offer a salary of £40,000 - £45,000 plus car allowance, bonus and a strong benefits package.

last updated 34 week of 2026