3rd Line Support Engineer

Salary: £50,000 - 55,000 per year

Requirements

• Demonstrable experience in a 3rd Line Support / L3 Support role
• Excellent experience working with a variety of platforms (e.g., HubSpot, Salesforce) as well as financial management software
• Experience working on SaaS, System Integrations, or Cloud-based platforms
• Strong communication skills
• Knowledge of ITIL
• Experience in test management and technical documentation

Responsibilities

• Provide operational support for business systems such as HubSpot and financial management platforms
• Handle ongoing support and troubleshooting of technical issues
• Develop and maintain technical documentation
• Assist with testing and release support of various systems
• Implement continuous improvements and upgrades of systems
• Work independently while leveraging internal resources for personal development

Technologies

• Ada
• Cloud
• HubSpot
• Support
• ITIL
• REST
• Salesforce

More

At Ada Meher, we are a scaling SaaS vendor and consultancy in the property management sector based in London. We offer flexible working arrangements, allowing our team members to work in a hybrid model—spending three days in the office and the rest remotely. Our culture emphasizes work/life balance and personal development, with every team member enjoying opportunities for growth. We are committed to shaping the future of operational technology in the property sector and seek ambitious individuals ready to make an impact.

last updated 20 week of 2026