Senior Manager, Dynamics 365 CRM Solutions Architect

Salary: £95,000 - 130,000 per year

Requirements

• We want candidates to demonstrate a majority of the following essential skills and experience.
• Strong expertise in Dynamics 365 CE/CRM solutions and how they drive success and deliver value in a business context.
• Experience across the Microsoft ecosystem, including Azure, Power Platform, M365, and Active Directory.
• Experience leading formal client workshops to gather requirements and define customer needs.
• An advanced Microsoft Dynamics 365 CE/CRM functional certification, such as Microsoft Certified: Dynamics 365 or equivalent Marketing/Sales/Customer Service Functional Consultant Associate, or equivalent.
• Experience defining systems strategy, developing systems requirements, planning and executing testing and training, defining support procedures, and supporting Dynamics implementations.
• Excellent technical communication skills, including the ability to explain complex technical issues to non-technical audiences.
• Experience contributing to RFP responses and other sales activities.
• Relevant experience in the Microsoft stack, with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE/CRM.

Responsibilities

• Use Dynamics 365 knowledge, subject matter experts, and stakeholders to develop a strong understanding of client strategic goals, current challenges, and needs.
• Engage in discovery activity and capture functional and non-functional requirements across CRM, infrastructure, data/integration, and compliance domains.
• Create relevant and digestible technical design documentation.
• Advise customers on developing their Enterprise CRM roadmap.
• Oversee and guide the delivery of Dynamics implementations, maintaining a focus on quality solutions that meet customer needs.
• Contribute to thought leadership to keep us at the cutting edge in Dynamics.
• Provide technical input into proposals and business development activities to support credibility and competitiveness in the market.
• Lead and contribute to diverse teams within an inclusive team culture where people are recognized for their contribution.

Technologies

• Active Directory
• Architect
• Azure
• CRM
• Support
• Marketing
• Office 365
• Cloud
• AI

More

We are Deloitte, a thriving and growing Microsoft Technology Services Practice within our Technology and Transformation business, and we are looking for talented and energetic Dynamics Solutions Architects to join us. We help international organisations and iconic brands transform their core business capabilities, whether through Microsoft Dynamics alone or wider enterprise transformation work. This role is based in one of our UK offices in Bristol, Edinburgh, London, Manchester, or Newcastle, with hybrid working that supports flexibility between office, client site, virtual collaboration spaces, and remote working. We offer a culture built on our shared values of leading the way, serving with integrity, taking care of each other, fostering inclusion, and collaborating for measurable impact. We are committed to creating an environment where you can bring your true self to work, feel supported and heard, and continue to grow through world-class development and learning opportunities.

last updated 34 week of 2026