IT Engineer

Salary: £30,000 - 34,000 per year

Requirements

• Minimum 5 years experience working within an IT support role
• Minimum 2+ years experience working within a Managed Service Provider (MSP) environment
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Experience with Windows Server, Windows Operating Systems, Android, iOS, and Office 365
• Strong understanding of network protocols, VPNs, LANs, DNS, and Firewalls
• Experience with backup and recovery platforms such as Veeam and Acronis
• Proficiency in Active Directory and Microsoft Exchange administration
• Experience supporting cloud migrations (e.g. on-premises to cloud)
• Knowledge of anti-virus deployment and maintenance
• Experience configuring and troubleshooting firewalls and modems
• Hands-on experience with Ubiquiti networking hardware
• Understanding of 3CX and other VoIP/telephony platforms (beneficial)
• Knowledge of Linux-based operating systems (beneficial)
• Experience working with AWS cloud environments (beneficial)

Responsibilities

• Provide extensive on-site support, acting as the primary technical resource during customer visits
• Conduct regular scheduled and reactive site visits to diagnose, troubleshoot, and resolve complex technical issues that cannot be handled remotely
• Perform full on-site system reviews, including workstation, server, and network health checks
• Install, configure, and maintain computer systems, servers, networking hardware, and peripherals during site deployments
• Carry out on-site network troubleshooting, including cabling checks, switch configuration, Wi-Fi optimisation, and fault isolation
• Support customer office moves, on-site equipment rollouts, and infrastructure upgrades
• Provide remote support for hardware, software, and network issues when not on-site
• Collaborate with vendors to identify issues and implement fixes
• Conduct regular system maintenance tasks such as backups, restores, updates, and physical server checks
• Manage and maintain infrastructure including Windows Server, Windows OS, Azure AD, Active Directory, and Office 365 environments
• Document and track all support activities using our clients ticketing system
• Assist with bespoke software installations and updates
• Support the resolution of network-related issues including VPN, LAN, DNS, and firewall troubleshooting
• Work closely with team members to deliver IT and telephony technical solutions
• Participate in out-of-hours maintenance windows (e.g., server updates, project rollouts) where required

Technologies

• AWS
• Active Directory
• Android
• Azure
• Cloud
• Firewall
• Hardware
• Support
• LAN
• Linux
• Network
• Office 365
• VPN
• Veeam
• Windows
• iOS
• DevOps
• ICT

More

We are a well-established Managed Service Provider (MSP) providing complete IT support and telecom solutions in Worcester and the surrounding areas. Due to our continued growth and expansion, we are seeking to recruit an IT Field Service Engineer to be a key part of our customer-facing technical operations. In this role, you will enjoy excellent benefits and be a crucial point of contact for our clients, ensuring they receive exceptional service through both on-site and remote support.

last updated 13 week of 2026