2nd Line Support Engineer - On-site

Salary: £35,000 - 40,000 per year

Requirements

• Previous experience in an MSP or fast-paced IT support environment (preferred)
• Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
• Exceptional communication skills with a customer-first mentality
• Familiarity with RMM and PSA tools
• Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi)
• Knowledge of backup systems
• Knowledge of firewall and switch configurations
• A strong willingness to grow your skills

Responsibilities

• Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
• Work within defined SLAs and ensure excellent customer satisfaction
• Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
• Configure and deploy laptops, desktops, mobile devices, and other hardware
• Carry out onboarding and offboarding tasks, including device setup and account administration
• Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune
• Communicate clearly and professionally with clients, managing expectations effectively
• Assist with IT projects such as migrations, system upgrades, and security improvements

Technologies

• Active Directory
• Azure
• Firewall
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• SMB
• VPN
• Windows
• Office 365
• Cloud

More

We are a dynamic Managed Service Provider (MSP) based in Chessington with a diverse portfolio of clients. Our team is dedicated to supporting and developing employees, and we believe in fostering growth and skill enhancement. We offer a friendly work environment with onsite support, including free parking. Join us to be part of a client-focused team that values exceptional service and technical support.

last updated 13 week of 2026