Trainee 1st Line Support Engineer

Salary: £25,000 - 25,000 per year

Requirements

• We require CompTIA A+, Network+, BTEC Level 3 IT, T Level Digital, or an equivalent A level qualification.
• We are looking for someone with a genuine interest in IT and technology.
• We require excellent communication and customer service skills.
• We need a strong willingness to learn and develop technical skills.
• We require good problem-solving abilities.
• We need the ability to work effectively as part of a team.
• We require a basic understanding of Microsoft Windows and Microsoft Office.
• Desirable: a basic understanding of networking concepts.
• Desirable: exposure to databases or SQL.
• Desirable: knowledge of CRM systems such as Salesforce.
• Desirable: previous experience in a customer-facing role, retail, hospitality, or office environment.

Responsibilities

• We provide first-line support to customers via phone, email, and remote support tools.
• We assist users with basic IT issues such as password resets, login problems, and application errors.
• We troubleshoot technical issues and escalate more complex cases to senior engineers when required.
• We support customers with remote access and connectivity issues.
• We accurately log support tickets and maintain customer records within the helpdesk system.
• We assist with the installation and configuration of new hardware and software.
• We attend customer sites alongside senior engineers to support system implementations and installations.
• We learn and develop knowledge of networks, operating systems, and business applications.
• We provide general administrative support to the IT team when required.

Technologies

• CRM
• Hardware
• Support
• Network
• SQL
• Salesforce
• Windows

More

We are a friendly and growing IT team based in Aldershot, offering a trainee 1st Line Support Engineer opportunity with a salary of £25,000 per annum and a start date of 14th September 2026. This role is ideal for someone who has recently completed a CompTIA qualification, BTEC Level 3 in IT, or an equivalent IT course and is looking to start a career in IT support. We provide full training, ongoing development, full mentoring from experienced IT professionals, clear career progression opportunities, exposure to a wide range of technologies and systems, a friendly and supportive team environment, on-site parking, and the opportunity to gain valuable hands-on IT experience and build a long-term career in technology.

last updated 36 week of 2026