IT Support Engineer

Salary: £25,000 - 30,000 per year

Requirements

• We are looking for a highly self-motivated, customer-focused IT engineer with excellent communication skills.
• You should have an understanding of Windows desktop troubleshooting.
• You should have experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams.
• You should have experience resolving Microsoft Office application issues, such as Outlook profiles and OneDrive.
• You should have some networking knowledge, including firewalls and WiFi management.
• A full driving licence and your own car or van are essential, and you must be willing to travel, primarily in the North East.
• We are looking for someone with a well-rounded skillset and the desire to learn and improve daily.
• You should have a minimum of half a year of professional experience in a similar role, or other outstanding personal experience.
• IT support experience of 1 year is preferred.
• Previous MSP experience is desirable.
• Experience working with hybrid Microsoft 365 environments is desirable.

Responsibilities

• We respond to support requests via telephone and email in a professional and timely manner.
• We troubleshoot and diagnose technical issues primarily remotely, but also onsite as required.
• We document common issues in technical knowledge bases.
• We carry out general user and account administration.
• We upgrade and repair hardware both onsite and in our fully equipped workshop.
• We assist other staff with project work.
• We undertake other duties as assigned by management.

Technologies

• Hardware
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365

More

We are One IT Support, a friendly and personable technology service company based in North Shields in the North East. Founded in February 2011, our business has grown exponentially. We are a small business where every member of staff has a say and the opportunity to grow and learn. We do not operate a traditional line-based service desk, and you will have the chance to learn all aspects of the business while sharing your skills with others. The role is primarily based in our North Shields office with some visits to client sites across the North East of England and occasionally further afield. We offer free gym membership, training and industry-recognised certifications, a company pension scheme, free hot drinks, 32 days annual leave increasing with service, a one-hour lunch break with two additional short breaks daily, and a £1,000 bonus after the first 6 months depending on satisfactory performance. We also offer company events, cycle to work scheme, free fitness classes, private dental insurance, private medical insurance, and sick pay.

last updated 34 week of 2026