Junior IT Engineer

Salary: £24,000 - 36,500 per year

Requirements

• At least 6 months experience in an IT support role
• Experience working in a customer-facing environment
• Strong knowledge of Microsoft systems
• Excellent communication skills (written and verbal)
• Good problem-solving and analytical skills
• Ability to prioritise workload and work under pressure
• High attention to detail
• Service-driven and responsive to users
• Reliable and committed to delivering high-quality work
• Passionate about technology and continuous improvement

Responsibilities

• Provide 1st line IT support for hardware and software issues including laptops, phones, and printers
• Monitor and respond to tickets in the IT helpdesk system, escalating when required
• Set up and configure new starter equipment, including laptops, mobiles, and required applications
• Maintain and update IT asset registers
• Provide remote support to colleagues across the UK and Ireland
• Assist with administration of the 3CX phone system
• Communicate clearly with users and keep them updated on ticket progress
• Identify recurring issues and help create guides and documentation for the company intranet
• Produce basic weekly reporting
• Participate in IT team meetings and support IT projects when required

Technologies

• Hardware
• Support
• REST

More

At Liquidline, we are the fastest-growing commercial coffee solutions provider in the UK and Ireland, dedicated to outstanding customer service and fostering a strong team culture. As a Great Place to Work certified company, we prioritize support, growth, and well-being for our employees. We offer a comprehensive benefits package including generous annual leave, bonus schemes, and health plans. With over 300 employees and ambitious plans for further growth, joining our dynamic and innovative environment presents endless opportunities for personal and professional development.

last updated 21 week of 2026