Senior Solutions Architect

Salary: £43,000 - 70,000 per year

Requirements

• We are looking for someone located in the UK.
• We need 5+ years of experience working on deployment teams using project management techniques.
• We need direct experience with observability.
• We need best practices for using and deploying an observability stack, including visualization, alerting, metrics, logs, and traces, preferably with Grafana products such as Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, and Jaeger/Tempo.
• We need a proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers.
• We need excellent communication skills for working with customers, partners, and internal team members.
• We need Kubernetes experience, including kubectl, Helm, and preferably Tanka.
• We need experience with cloud platforms such as AWS, GCP, or Azure.
• We value self-starters who can pick up new skills and technologies quickly and help us break new ground.
• We value candidates who can help us take our company to the next level.

Responsibilities

• We work with customers across business executives, project managers, and IT development staff.
• We understand business needs and turn them into business and technical requirements.
• We translate complex business and technological requirements into solution designs, including data visualization, workflow recommendations, migrations, and enterprise-scale architecture.
• We act as a functional lead, lead functional workshops with customers, document requirements, and design appropriate solutions.
• We move quickly and help accelerate solution delivery for customers.
• We advocate for adherence to standards and best practices.
• We stay current on Grafana Labs, observability, and related technologies.
• We serve as a key resource for Sales, Product Management, Engineering, Support, and Professional Services teams to help drive innovation and future improvements.
• We help customers succeed through technical consulting, training, jumpstart engagements, and roadmap assurance.
• We identify recurring issues, monitor support needs, and collaborate internally on product improvements.

Technologies

• AI
• AWS
• Azure
• Cloud
• GCP
• Grafana
• Helm
• Support
• Kubernetes
• Prometheus
• Salesforce
• Architect
• Embedded
• HTTP
• OSS

More

Grafana Labs is the company behind the open observability cloud, built on open source, open standards, open ecosystems, and open culture. We offer Grafana Cloud, our fully managed observability platform, designed for scale and powered by AI to help organizations see, understand, and act on their data. We support more than 35 million users and 7,000+ customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors. This role is part of our world-class Customer Experience team and is based in the UK. We offer a £103,900 - £124,500 base salary range in the UK, plus RSUs, a global culture, 30 days of annual leave, in-person onboarding, and a high-trust, innovation-driven environment with strong growth opportunities.

last updated 27 week of 2026