MSP 2nd Line Support Engineer

Salary: £46,000 - 86,000 per year

Requirements

• We are looking for experience in IT support, ideally within an MSP, helpdesk, or customer-facing technical environment.
• We require knowledge of Windows 10/11, Microsoft Office, Microsoft 365, and Windows Server.
• We need strong troubleshooting and problem-solving ability.
• We expect excellent written and verbal communication skills.
• We are seeking a professional, proactive, and customer-focused approach.
• We need the ability to manage workload independently and prioritise tickets effectively.
• We value a keen interest in learning and developing technical skills.
• Exposure to Microsoft 365, Intune, Azure, Hosted Exchange, Remote Desktop Services, VMware, macOS/Apple iOS, antivirus/EDR/XDR tools, backup technologies, switches, routers, wireless networks, WatchGuard firewalls, IPSec/SSL VPNs, DNS/DHCP, and internet connectivity troubleshooting would be beneficial.

Responsibilities

• We provide telephone, email, and remote support to customers.
• We diagnose and resolve desktop, server, cloud, and network issues.
• We support Microsoft 365, Exchange, Windows desktop, and Windows Server environments.
• We handle IT administration requests and routine system maintenance.
• We take ownership of tickets and keep customers updated throughout the resolution process.
• We escalate complex issues where required.
• We liaise with third-party suppliers and service providers.
• We support general customer enquiries.
• We produce reports for clients and internal teams.
• We get involved in wider technical enquiries, project-related work, and continuous improvement across client environments.

Technologies

• Azure
• Cloud
• Support
• macOS
• Microsoft 365
• Network
• Security
• VMware
• Windows
• iOS
• Office 365
• Veeam

More

We are a growing IT solutions provider supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role within our internal helpdesk team, offering exposure across support, infrastructure, cloud, networking, and security in a close-knit technical environment. It is a strong opportunity for someone who enjoys problem-solving, customer interaction, and developing broader technical experience within an MSP-style setting.

last updated 24 week of 2026