Zendesk Specialist

Salary: £50,000 - 55,000 per year

Requirements

• Proven Experience as a Zendesk Administrator/Consultant or similar role
• Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively
• Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators
• Strong personal workload management and organisational skills
• Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals
• Ability to build and improve relationships across the company and with clients
• Contact Centre Experience (Desirable)
• Strong understanding of system integration, API usage, and data management (Desirable)
• Experience with REST APIs, JSON, Web Services (Desirable)
• Knowledge of any of the following languages – JavaScript, NodeJS, C# (Desirable)
• Experience Creating, Administering AI Solutions (Desirable)

Responsibilities

• Administer and manage implementing client solutions using Zendesk and other contact centre software as needed
• Support, implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation
• Define technical project requirements in collaboration with team members and stakeholders across the business
• Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team
• Work closely with the business to deliver requirements and resolve issues within the agreed timeline
• Prepare, update, and manage technical and business documentation
• Establish and maintain professional relationships with clients, while effectively managing technical project materials
• Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort
• Present technical solutions and product updates to clients as required

Technologies

• AI
• API
• C#
• Support
• JSON
• JavaScript
• NodeJS
• REST
• Web
• Zendesk

More

We are Ventrica, actively seeking a Zendesk Specialist to play a key role as we continue to grow and expand our professional and technical services. In this collaborative environment, you will contribute to a culture of innovation and excellence alongside a dedicated team. This role offers an opportunity to design, build, and support Zendesk instances across various verticals and sectors, ensuring you are at the forefront of enhancing client engagement.

last updated 17 week of 2026