Subsea Sensor Support Engineer

Salary: £23,000 - 63,000 per year

Requirements

• Degree, HND or equivalent experience in an electronic engineering discipline
• Experience and knowledge of hydro-acoustic products (desirable)
• Experience in offshore or supporting offshore roles, particularly in ROV or survey operations (desirable)
• Relevant experience in build or servicing of subsea electronic equipment (desirable)
• A proactive approach to dealing with challenges
• Experience in working directly with customers
• Strong attention to detail with focus on note-taking and recordkeeping
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
• Ability to prioritise, multitask, and manage time effectively in a fast-paced environment
• Strong analytical and fault-finding skills
• Knowledge of Basic Computer Networking and Serial Communications
• Flexibility to travel to meet the requirements of the role (desirable)
• Willingness to participate in an on-call schedule for out-of-hour emergency support (desirable)
• Familiarity or personal interest in scripting/coding, such as Python or C++ (desirable)

Responsibilities

• Provide remote technical support via email and phone, diagnosing customer issues to resolve them without factory returns when possible
• Carry out investigation, servicing, repair, and calibration of customer sensors, along with associated administrative tasks
• Conduct service, repair and calibration work on Rental sensors as required
• Support the production and development teams as required
• Assist with the creation and maintenance of technical manuals and documentation as required
• Ensure that support processes are maintained and improved upon, in line with company and regulatory requirements
• Comply with management system procedures, including health, safety and environmental requirements within the company
• Convey a professional image of the company at all times
• Carry out any other tasks within the competence of the role and jobholder

Technologies

• Support
• Python

More

We are Impact Subsea Ltd, located in Aberdeen Energy Park. Our Technical Support Engineer will play a vital role in providing onshore technical support and ensuring our customers have a seamless experience with our products. We offer a range of benefits including a company pension, private medical insurance, enhanced parental leave, and opportunities for flexible working arrangements. Our team is dedicated to continuous improvement and we pride ourselves on delivering high-quality service to our clients.

last updated 17 week of 2026