Polish IT Helpdesk Call Analyst

Salary: £? - ? per year

Requirements

• We require fluency in Polish, both spoken and written.
• We would like experience in a fast-paced Help Desk, Support Centre, or Retail environment.
• We are looking for strong customer service skills and the ability to work in a target-driven environment.
• We need excellent communication skills, especially over the phone with people of varying IT knowledge.
• We value the ability to work well under pressure and take ownership of issues through to resolution.
• We are looking for someone who is tech-savvy and well-versed in hardware, software, databases, and remote access.
• We expect a solid understanding of computer systems, mobile devices, and technology products.
• We need the ability to diagnose and resolve basic technical issues.

Responsibilities

• We will have you as the first point of contact for our Help Desk users.
• You will answer incoming calls and emails, providing technical support and assistance.
• You will troubleshoot issues using diagnostic tests and remote access.
• You will aim to achieve first-time resolution wherever possible.
• You will respond quickly to customer queries via email or phone.
• You will determine the best solution based on the details provided by the customer.
• You will diagnose system errors and other technical challenges.
• You will keep detailed logs of events and problem resolutions.
• You will follow up proactively to ensure customer satisfaction.
• You will request feedback and monitor calls to help improve our training methods.
• You will perform software installations or updates to resolve issues.

Technologies

• Hardware
• Support
• Mobile
• Vue

More

We are Retail Assist, a growing, award-winning technology company founded in 1999. We provide expert IT managed services and specialist software solutions to a wide range of clients, including Harvey Nichols, Signet, Selfridges, Dufry, White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International, and more. This is a full-time, initially 3 month fixed-term contract with the potential to become permanent. The role offers a hybrid working style, combining home working with our Head Office, and operates on a rotational shift basis covering 1 in 3 weekends. We support your development with training and career growth opportunities in IT, and our benefits include 33 days of annual leave inclusive of bank holidays, a travel pass loan, cycle to work scheme, free eye tests, a discounted Dental Care Scheme, the option to purchase additional holidays, and access to a childcare scheme.

last updated 30 week of 2026