Second Line Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• Previous experience within a similar role is vital
• Ability to work independently
• Strong O365 skills
• Extensive Windows Desktop support experience around 10/11 years
• Extensive Active Directory experience
• Networking support, including basic configuration of routers & switches
• DNS/DHCP support experience
• Group Policy expertise

Responsibilities

• Supporting users on both a remote and face-to-face basis when needed
• Carrying out service requests
• Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues
• Triaging and escalating complex issues to the 3rd Line team
• Managing own workload in accordance with the businesss SLAs & KPIs
• Installing, configuring, and maintaining desktop and laptop hardware and software
• Reviewing, amending, and creating technical and employee-facing knowledge base articles and procedures
• Providing the highest level of customer service when onsite

Technologies

• Active Directory
• Hardware
• Support
• Windows
• Office 365

More

We are Charles Simon Associates, currently seeking a 2nd Line Support Engineer to join our prestigious client based in Blackburn on a permanent basis. This role requires on-site presence with occasional travel to other sites as needed. We offer a competitive salary of up to £35,000 per annum. Join our team and contribute to a high-quality support environment.

last updated 13 week of 2026